This Refund Policy explains when and how you can request a refund for a ProjectZap subscription or purchase. We want you to be happy with the Service, so please read this alongside our Terms & Conditions.
1. Free Trial First
Where a plan offers a free trial, we encourage you to use it to make sure ProjectZap is right for you before you are charged. You can cancel any time before the trial ends and you will not be billed.
2. 7-Day Money-Back Guarantee
If you are a first-time subscriber, you may request a full refund within 7 days of your initial payment. Simply email us and we will process the refund back to your original payment method. This guarantee applies once per customer.
3. Renewals & Ongoing Subscriptions
- Subscription payments after the first period, including automatic renewals, are generally non-refundable once the billing period has started.
- To avoid being charged for the next period, cancel before your renewal date from your account settings. You will keep access until the end of the period you have already paid for.
- We do not provide partial or pro-rated refunds for unused time in a billing period unless required by law.
4. What Is Not Refundable
- Add-on credits or usage that has already been consumed.
- Amounts related to third-party fees or taxes.
- Accounts terminated for a breach of our Terms & Conditions.
5. How to Request a Refund
Email support@projectzap.com from the email address on your account and include:
- Your account email and the plan you purchased.
- The approximate date of the charge.
- A short note about why you are requesting a refund (this helps us improve).
6. Processing Time
Once approved, refunds are issued to your original payment method. Depending on your card provider, it can take 5 to 10 business days for the funds to appear on your statement.
7. Chargebacks
If you believe you were charged in error, please contact us first at support@projectzap.com so we can resolve it quickly. Filing a chargeback without contacting us may result in your account being suspended while the dispute is reviewed.
8. Questions
If anything about this policy is unclear, we are happy to help. Reach us at support@projectzap.com.