This Refund Policy explains when refunds are available for ProjectZap subscriptions, AI Credits, and related services. It should be read together with the ProjectZap Terms & Conditions.
1. Free Trial
Where available, ProjectZap offers a free trial so customers can evaluate the platform before being charged. Customers may cancel before the trial ends without incurring any charges.
2. 7-Day Money-Back Guarantee
First-time subscribers may request a full refund within 7 calendar days of their initial payment by contacting ProjectZap Support.
This guarantee applies once per customer.
3. Subscription Renewals
Subscription renewals and recurring billing are generally non-refundable once the billing period has started.
Customers may cancel future renewals at any time through their account settings before the next billing date.
No partial or prorated refunds are provided for unused subscription time unless required by applicable law.
4. Non-Refundable Purchases
The following purchases are not eligible for refund:
- AI Credits that have already been delivered and consumed.
- Add-on credits or digital usage that has already been used.
- Third-party processing fees or taxes.
- Accounts terminated for violating the ProjectZap Terms & Conditions.
5. How to Request a Refund
Customers should contact ProjectZap before filing a payment dispute or chargeback.
Refund requests should be sent from the registered account email address and include:
- Account email address
- Plan or purchase information
- Approximate transaction date
- Brief reason for the request
Support Email: support@projectzap.com
6. Refund Processing
Approved refunds are returned to the original payment method.
Depending on the card issuer or payment provider, refunds typically appear within 5–10 business days.
7. Chargebacks
If a customer believes a transaction was processed in error, ProjectZap requests that they contact our Support Team before initiating a chargeback.
Most billing concerns can be resolved quickly through our standard support process.
If a chargeback is initiated, access to the affected account may be temporarily restricted while the dispute is under review.
8. Contact
ProjectZap Support
Email: support@projectzap.com
Refund Policy: https://projectzap.com/page/refunds
Website: https://projectzap.com