Need a hand or have a question? We are here to help. The fastest way to reach the ProjectZap team is by email, and a real person will get back to you.
Email Us
For all enquiries — support, billing, sales, privacy requests, or reporting abuse — email us at:
support@projectzap.com
What to Include
To help us resolve your request as quickly as possible, please tell us:
- The email address associated with your ProjectZap account.
- A clear description of your question or the issue you are seeing.
- Any screenshots or error messages, if relevant.
Response Times
We aim to respond to every message within 24 to 48 hours on business days. Billing and account-critical issues are prioritized.
How We Can Help
- Technical support — trouble using a feature or a bug report.
- Billing & subscriptions — invoices, plan changes, and refunds (see our Refund Policy).
- Sales & plans — choosing the right plan for your team.
- Privacy & data — access, correction, or deletion requests (see our Privacy Policy).
- Abuse reports — report misuse of the platform or a chat widget.
Before You Reach Out
You may find a quick answer on our Terms & Conditions, Refund Policy, or Privacy Policy pages. For anything else, just email support@projectzap.com and we will take care of it.