Your privacy matters to us. This Privacy Policy explains what information ProjectZap collects, how we use it, who we share it with, and the choices you have. By using ProjectZap, you agree to the practices described here.
1. Information We Collect
Information you provide
- Account data: your name, email address, and password when you register.
- Billing data: payment information processed securely by our payment provider, WalletPlug. We do not store your full card details on our servers.
- Profile data: business name, timezone, and any preferences you set.
- Content: documents, spreadsheets, conversations, invoices, and other content you create inside ProjectZap.
- Support data: messages you send us when you request help.
Information collected automatically
- Usage data: pages visited, features used, and how you interact with the platform.
- Device data: browser type, operating system, and IP address.
- Cookies: session cookies to keep you logged in and preference cookies to remember your settings.
Information from ZapAgent and ZAPChat
When you deploy a chat widget on your website, we process the messages exchanged between your visitors and the agent so we can provide the service. Visitor names and emails are only collected when your widget is configured to request them.
2. How We Use Your Information
- To provide, operate, secure, and improve ProjectZap.
- To process payments and manage your subscription.
- To send transactional emails such as receipts, password resets, and important account notices.
- To respond to your support requests.
- To generate AI responses using the content you provide as context.
- To detect, prevent, and address abuse, fraud, and security issues.
3. How We Share Information
We do not sell your personal information. We share it only with service providers who help us run the platform, including:
- Payment processing — WalletPlug, to handle subscriptions and payments.
- AI providers — to generate model output from your inputs.
- Email and hosting providers — to deliver messages and host the Service.
We may also disclose information if required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition.
4. Cookies
We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can control cookies through your browser settings, though some features may not work correctly without them.
5. Data Security
We use technical and organizational measures to protect your information, including encryption in transit. No method of transmission or storage is completely secure, but we work to protect your data and to respond promptly to any incident.
6. Data Retention
We keep your information for as long as your account is active or as needed to provide the Service. When you close your account, we delete or anonymize your personal data within a reasonable period, unless we must keep it to meet legal, tax, or security obligations.
7. Your Rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at support@projectzap.com. We will respond within the timeframe required by applicable law.
8. International Transfers
ProjectZap operates globally, so your information may be processed in countries other than your own. Where required, we take steps to ensure your data receives an adequate level of protection.
9. Children
The Service is not directed to children and is not intended for anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the date below and, where appropriate, notify you.
11. Contact Us
For any privacy questions or requests, email us at support@projectzap.com.